Refund Policy

1. Overview

At Writing Muscle, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our Service.

All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. Paddle handles all billing, invoicing, and refund processing on our behalf.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscription purchases. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase date.

To be eligible for a refund under this guarantee:

• The refund request must be made within 14 calendar days of the original purchase
• This guarantee applies to first-time subscriptions only
• The guarantee does not apply to subscription renewals

3. Subscription Renewals

Subscriptions automatically renew at the end of each billing period. We send a reminder email before each renewal. If you do not wish to be charged for the next billing period, you must cancel your subscription before the renewal date.

Refunds for renewal charges may be considered on a case-by-case basis if the request is made within 48 hours of the renewal charge and you have not actively used the Service during the new billing period.

4. How to Request a Refund

To request a refund, please follow one of these methods:

• Email: Send a refund request to support@writingmuscle.com with your account email and the reason for your request.
• Paddle: You may also contact Paddle directly through the receipt email you received at the time of purchase.

Please include the following information in your refund request:

• Your account email address
• Date of purchase
• Reason for the refund request
• Order or transaction number (if available)

5. Refund Processing

Once your refund request is approved:

• Refunds are processed by Paddle and typically take 5-10 business days to appear on your statement
• The refund will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund has been processed
• Upon refund, your account will be downgraded to the free tier immediately

6. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made after the 14-day money-back guarantee period (for initial purchases)
• Requests made more than 48 hours after a renewal charge
• Accounts that have been terminated due to violation of our Terms of Service
• Dissatisfaction with AI-generated feedback accuracy (as AI results may vary)
• Failure to cancel before an automatic renewal when renewal reminders were sent

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving any billing issues promptly. Initiating a chargeback without first contacting us may result in the suspension of your account.

8. Free Tier

The free tier of Writing Muscle is provided at no cost and is not subject to refunds. No payment information is required to use the free tier.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

support@writingmuscle.com